FAQ

Standard shipping takes 5-8 business days. Express shipping takes 3-5 business days.

Step 1: Review the Return Policy Before initiating a return, please review our return policy on our website. Make sure your return request meets the criteria outlined in the policy. Step 2: Prepare the Items for Return Original Packaging: Place the item in its original packaging. Ensure all accessories, tags, and manuals are included. Protective Packaging: To prevent damage during transit, consider using an additional box or protective wrapping. Include Paperwork: Include a copy of the packing slip or invoice inside the package. This helps us identify your order and process your return faster..

Step 1: Understand the Product Product Details: Read the product description and specifications carefully to understand what you're pre-ordering. Be aware of features, sizes, colors, and any other relevant details. Step 2: Know the Pre-order Date and Terms Pre-order Date: Take note of the pre-order start date and time. Some products might have limited quantities, so it's essential to know when pre-orders begin. Terms and Conditions: Familiarize yourself with the pre-order terms and conditions. This includes the pre-order price, payment methods accepted, estimated shipping date, and cancellation/refund policies. Step 4: Check Shipping Information Shipping Address: Ensure your shipping address is accurate. Pre-ordered items are usually shipped once they are in stock, so having the correct address is crucial to avoid shipping issues. Shipping Costs: Verify if shipping costs are included in the pre-order price or if they will be added during checkout. Step 5: Stay Informed Updates: Stay updated with the seller's communications. They might send emails or notifications about the pre-order status, payment confirmation, and estimated delivery dates. Delays: Understand that pre-orders can sometimes face unexpected delays due to production issues or high demand. Be patient and check for updates from the seller. Step 6: Cancellation and Refunds Cancellation Policies: Be aware of the pre-order cancellation policy. Some pre-orders might allow cancellations for a full refund within a specific timeframe, while others might have non-refundable deposits. Refund Process: If you need to cancel, understand how and when you'll receive your refund. It might take a few business days for the refund to reflect in your account. Step 7: Enjoy Your Purchase Confirmation: Once your pre-ordered item is shipped, you'll receive a confirmation email with tracking information. Unboxing: When your pre-ordered product arrives, unbox it carefully and inspect it to ensure it meets your expectations. If there are issues, contact customer support promptly.